The Workflow Coordinator is responsible for managing and monitoring client mailboxes. Provides support in managing job requests and ensures all requests are completed on time. The role entails proper job-set up and review, coordination with Designers on job requests and assignments, and copy clarifications with clients.
Duties & Responsibilities:

Manage and monitor client mailboxes
Review job requests from client mailboxes
Communicate with the client to confirm receipt of the request and for any queries or clarifications
Send out an estimated production time and deadline to clients within 30 minutes of receiving jobs
Coordinate and assign job requests to design associates
Assist team members in understanding instructions and answering questions or clarifications about requested jobs
Monitors project progress and workflow across Associates and QA functional teams.
Ensures milestones and targets are met with respect to project development/project fixes of each team.
Ensure all documentation is complete and up-to-date for all live and new projects
Manages client calls and updates regarding delivery and project development
Raises potential workflow issues to team leads, delivery center manager and/or client
Ensures associates are on-boarded properly and follow the training schedule.
Responsible for maintaining the team’s training module up to date, with inputs from the leads of the functional teams
May support functional teams as needed
 

Candidate must possess at least a Bachelor’s Degree
At least 4 years work experience where a minimum of 2 years is in project management in a small business unit
Experience interacting directly with overseas clients via phone and email is preferred
Proven excellent written and spoken English communications skills
Proficiency in MS Office, especially MS Excel
Flexible and able to work on GY schedule